1. Introduction
PlayHood ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us through playhoodclub.com, our WhatsApp community, and our community meetups. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
2. Information We Collect
We may collect the following information when you interact with PlayHood:
- Registration details: Name, phone number, city, family size, and age groups when you register on our Website or join our WhatsApp community
- Order details: Name, contact number, delivery address, and payment confirmation when you purchase or rent equipment or courses
- Subscription preferences: Family composition and activity level you select when using the game-matching tool on this website, used only within your browser to show you a suitable game — this is not transmitted to or stored by PlayHood. (This is separate from the PlayHood App — see Section 12 for what the App stores.)
- Partner inquiry details: Business name, contact person, phone number, and business area if you submit interest in becoming a healthcare partner
- Communication data: Messages you send us via WhatsApp, email, or contact forms
We do not collect or store your payment card details. All payment processing is handled securely by our authorized third-party payment gateway partner.
3. How We Use Your Information
- To send you Sunday meetup location and timing updates via WhatsApp
- To process and deliver equipment orders or rentals
- To enroll you in purchased courses or programs
- To respond to your inquiries and provide customer support
- To improve our community programs and Website experience
4. Consent-Based Referral Partnerships
PlayHood may partner with select health and wellness businesses to offer our community members relevant discounts or benefits. We will only share your information with such partners if you have explicitly opted in and consented to that specific partnership. We do not sell or share member data in bulk with any third party for advertising or unrelated commercial purposes.
5. Data Storage & Security
Your information is stored securely using industry-standard tools, including Google Sheets with restricted access and our WhatsApp Business platform. We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
6. Data Retention
We retain your information for as long as necessary to provide our services or as required by law. You may request deletion of your data at any time by contacting us.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data from our records
- Opt out of WhatsApp community messages at any time by leaving the group
8. Third-Party Links
Our Website may contain links to third-party sites such as Instagram or our payment gateway provider. We are not responsible for the privacy practices of these external sites.
9. Children's Privacy
PlayHood community meetups are family-oriented and often include children under the supervision of their parents or guardians. We do not knowingly collect personal information directly from children without parental involvement.
10. The PlayHood App
This section covers the PlayHood mobile app specifically (available on Google Play, and as a web app at playhoodclub.com/app/), in addition to everything above.
What the App collects:
- Account details: Name, phone number, and password (stored as an irreversible one-way hash — we cannot see or recover your actual password)
- Optional profile details: Age and gender, used to suggest age-appropriate weekly games. We do not collect health conditions or medical information of any kind for this purpose.
- Activity data: Daily step counts you enter, your step goals, gold coins earned, and discount codes generated
- Content you share: Any photo, video, or text you post about your family's weekly game, visible to your family group
Who can see what: Every member can see only their own step data. The Head of family (the person who registered the family) can additionally see the step activity, coins, and weekly game participation of every member in their family group — this is by design, so they can encourage their family, and is disclosed to every member when they join a family using an invite code.
Being a Head of family is not the same as being a PlayHood administrator. A Head's visibility is strictly limited to their own family — they cannot see any other family's data, and have no access to PlayHood's own administrative tools. Those tools use an entirely separate login system, reserved for PlayHood staff, and cannot be reached through the App a family member uses.
Children in the App: A Head of family may add a child who does not have their own phone as a "managed member" — only the child's name, age, and step count (entered by the parent/guardian) are stored. The child does not create an account, log in, or provide any information directly to PlayHood.
Sharing with third parties: We do not share, sell, or rent App data to any third party. The App contains no advertising and no third-party analytics or tracking SDKs.
Security: All App data is transmitted over encrypted HTTPS connections. Passwords are never stored in readable form.
Deleting your App data: You can permanently delete your account and all associated data at any time from within the App (More → Delete my account), or by emailing us if you no longer have access to the App. Full instructions: playhoodclub.com/delete-my-data.html. Deletion is immediate and permanent, including any photos or videos you've shared.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
12. Contact Us
For any privacy-related questions or requests, please reach out via our Contact page, or email Partner@Playhoodclub.com.