1. Overview
This policy explains how PlayHood handles delivery of purchased or rented game equipment. It does not apply to our free community Sunday meetups or our WhatsApp community, which involve no shipping.
2. Delivery Areas
We currently deliver equipment orders and rentals within India. Availability may vary depending on your city or PIN code, especially in the early stages as we expand PlayHood city by city. You will be notified at checkout if delivery is not currently available in your area.
3. Delivery Timelines
| Order Type | Estimated Delivery |
|---|---|
| Equipment purchase (in-stock) | 3-7 business days |
| Equipment rental (local city) | 1-3 business days |
| Equipment rental (other cities) | 3-5 business days |
| Course materials (if physical) | 3-7 business days |
Delivery timelines are estimates and may vary due to courier delays, weather, or regional restrictions beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be clearly displayed at checkout before you complete your payment. We may offer free shipping on select equipment bundles or promotional periods, which will be indicated on the product page.
5. Order Tracking
Once your order is dispatched, you will receive a confirmation with tracking details via WhatsApp or email, where available through our courier partner.
6. Delayed or Missing Deliveries
If your order has not arrived within the estimated delivery window, please contact us via WhatsApp or email with your order details. We will investigate with our courier partner and keep you updated until resolution.
7. Rental Pickup & Return
For rented equipment, pickup and return logistics will be coordinated directly with you via WhatsApp after booking. Please ensure someone is available to receive and return the equipment on the agreed dates to avoid additional charges.
8. Damaged Items During Transit
If an item arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will arrange a replacement or refund as per our Refund & Cancellation Policy.
9. Contact Us
For any shipping or delivery questions, please reach out via our Contact page.